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Introducing CCAvenue’s New Support Center
January 22, 2011

Ran into a problem, unsure how to proceed? Experiencing a technical difficulty and require help? Have a query but can’t find an answer in the FAQ section? Relax! We have a new solution.

Introducing the new CCAvenue Support Center, where you can find answers to all your queries, solutions to technical difficulties and an array of how-to articles that will help you navigate through M.A.R.S. account more efficiently than ever before. Plus, if you can’t find an answer yourself, you can raise a support ticket and get your problem resolved within hours.

Before you can use the help center, you need to register. This simple process will not take even 5 minutes of your time. Click on the Register button on the homepage. A `create an account’ page will open. Enter your name, email id, password and hit the sign up button. An email with an activation link will be fired to your registered email ID. Click on the activation link and begin using the new support center. Next time you return, simply use the login ID and password to use the support centre.

Once you have registered, you will be able to submit tickets, find out the latest CCAvenue news, View Ticket and more.  
  1. Submit a Ticket: if you have searched the entire support center but can’t find an answer to your problem or query, submit a ticket. Click on the Submit a Ticket button on the homepage or navigation bar and select the appropriate department on the page that opens. For example, if you have a payment related query, select the Accounts dept. and click on the next button. A ticket will open up. Here you will need to enter your name and email in addition to your query.

    The ’submit a ticket’ feature comes with a priority option – normal, medium, high, urgent, emergency and critical. You need to assign the ticket a level to indicate the priority of the query or problem. To enable us to manage responses efficiently, kindly use your judgment to assign priority for your queries. For example, if you have a query on whose resolution your business is not affected immediately, then please mark it normal priority. However, if you wish to submit a query where you are facing a potential business loss, you can mark it urgent. For serious issues like system downtime or consistent failure of transaction, then assign critical and the appropriate dept. will get back to you as soon as possible.

    When entering your query or problem please remember to provide as much information that is relevant to the issue as possible (especially if you are reporting a problem). You can also attach relevant files and images to indicate/illustrate the problem.

    On submitting the ticket, a Ticket ID will be displayed, which you can use to view the status of your ticket at a later point.

  2. View Tickets: Want to check out the status of your query? Login and track your ticket using the Ticket ID. The View Ticket section will provide you with the following information – the ticket ID, last Update, the last replier, the department, the type, the status and the priority of the ticket.

  3. News: Stay on top of the latest happenings of CCAvenue by checking the News section. Every new payment addition, change in procedures etc. can be viewed here.

  4. Knowledgebase: In this comprehensive section, you can find answers to frequently asked question about the company and technical and read an array of how-to articles that will help you use your M.A.R.S account more effectively and efficiently.
We hope this new Support Center option will ease any difficulties you might face, answer any queries you might have and speed up the problem-to-solution timeline. We invite you to visit our website and check this new feature out yourself.

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